The WorkBuddy Call Centre solution delivers a fully automated workforce management solution, allowing the fast and efficient allocation of call centre employees.
A typical call centre must employee a large number of staff just to ensure the required seats are filled each week. Managing employee availability, communication and confirmation of shifts is often one of the most time consuming and frustrating components of employee management. WorkBuddy can alleviate many of these head-aches through the automation of these processes.
Rosters can be automatically filled according:
- Employee availability
- Shift requirements, with 15 minute increments
- 24-hour shifts
- Employee experience
- Multiple division or departments
- Upcoming shifts communicated and confirmed via Email/SMS
- Instant updates and communication of shift changes
Timesheets can be generated from the roster or allow for employee self-managed worked times. Supervisors can immediately view, edit and approve timesheets at the conclusion of each shift.
Breaks can be managed, with an auto-message being sent to an employee, fifteen minutes before they should go on a break, ensuring call loads are well managed.
The WorkBuddy Call Centre Solution can significantly reduce the cost of managing call centre employees, through the fast allocation of resources.